Money-Back Guarantee

Last updated: January 2026

Our Commitment to Your Satisfaction

At Luxury Brand Hub, your trust and satisfaction are our top priorities. We stand behind every authentic luxury item we sell with a straightforward 14-day Money-Back Guarantee. If for any reason you're not 100% satisfied with your purchase, you may return it for a full refund.

Eligibility

• Items must be returned within 14 calendar days from the date of delivery
• Product must be unused, unworn, unwashed and in the exact same condition as received
• All original tags, packaging, authenticity cards, dust bags, boxes, and accessories must be included and undamaged
• Proof of purchase (order number / invoice) is required
• Personalized or custom-made items are generally non-returnable (unless proven defective)
• Final sale / heavily discounted clearance items may be non-returnable (clearly stated on product page)

How to Initiate a Return

1. Contact us within 14 days of receiving your order via:
   Email: luxurybrandshub1@gmail.com
   Please include your order number and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack the item securely in its original packaging (or equivalent protective packaging).
4. Ship the item back using a trackable service (we recommend insured shipping for high-value items).
5. Once we receive and inspect the returned item (usually within 3–5 business days), we will process your refund to the original payment method.

Refund Details

• Full refund of the purchase price (excluding original shipping fees)
• Refunds are processed to the original payment method within 5–10 business days after inspection
• If you used PayPal / credit card, the refund may take additional time depending on your bank / card issuer
• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or not as described

Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or not as described, please contact us immediately (within 48 hours of delivery is ideal).

In such cases:

• We cover return shipping costs
• We offer full refund or replacement (your choice)
• Please provide photos of the issue when contacting support

Contact Us

Have questions about returns or refunds? We're here to help.

Email: luxurybrandshub1@gmail.com
Subject line recommendation: Return Request – Order #[Your Order ID]