After-Sales Support
Lifetime Concierge Service — Your Luxury Journey Continues Long After Purchase
Last updated: January 2026
Our Lifetime Commitment
Your relationship with Luxury Brand Hub doesn't end at checkout. We provide lifetime after-sales support for every authenticated luxury item purchased through us. Consider us your personal luxury concierge, available to assist with authentication verification, care recommendations, restoration referrals, and resale guidance.
Authentication Verification
- Lifetime verification of your purchase authenticity
- Digital certificate of authenticity updates
- Second-opinion authentication for insurance purposes
Care & Maintenance
- Personalized care guides for specific materials
- Seasonal storage recommendations
- Cleaning product recommendations
Restoration & Repair Services
We maintain relationships with the finest restoration specialists worldwide. Our concierge can connect you with:
- Brand-certified repair centers for warranty-covered repairs
- Specialist artisans for leather, jewelry, watch, and textile restoration
- Hardware replacement services for authentic zippers, clasps, and buckles
- Color restoration experts for faded or discolored items
- Professional cleaning services with luxury material expertise
Insurance & Valuation Support
We provide detailed documentation to help insure your luxury items properly:
- Current market valuation certificates
- Detailed condition reports with photographs
- Repair/replacement cost estimates
- Direct introductions to specialty insurers
- Annual value reassessment reminders
Resale & Consignment Assistance
When you're ready to part with your luxury items, our network can help maximize your return:
- Current market value assessments based on condition and rarity
- Consignment introductions to trusted luxury resellers
- Private sale facilitation through our verified buyer network
- Trade-in evaluations toward new purchases
- Auction house referrals for exceptional pieces
Warranty Support
We assist with manufacturer warranty claims and service:
- Warranty registration assistance for eligible items
- Claim documentation preparation support
- Brand service center coordination
- Extended warranty program information
- Repair status tracking assistance
Phone Concierge
Immediate assistance & advice
Live Chat
Real-time support 10AM-8PM EST
Response Time Guarantee
Priority Response Times
Our dedicated concierge team commits to these response times:
Your Personal Luxury Concierge
From purchase to preservation and beyond, we're your dedicated partner in the world of luxury. Experience support that matches the quality of our products.
Business Hours
Our concierge team is available during these hours (Eastern Standard Time):
- Monday - Friday: 9:00 AM - 8:00 PM EST
- Saturday: 10:00 AM - 6:00 PM EST
- Sunday: 12:00 PM - 5:00 PM EST (emergency support only)
- 24/7 Emergency Line: Available for urgent authentication or security matters
Note: All after-sales services are complimentary for items purchased through Luxury Brand Hub. For items purchased elsewhere, certain services may be available for a fee.